Princess Cruises has announced the next set of ships to receive its wearable technology, the Ocean Medallion, including Golden Princess which will cruise Australian waters.
Forget check-ins, room keys, wandering aimlessly trying to find you way or even leaving your deck chair for a drink with Carnival Corporation's new technology which will debut on Regal Princess in November.
The Ocean Medallion is a 50g, 2.5cm-wide wearable device that can be worn on a pendant or wristband, or carried in your pocket. It acts like a personal concierge, delivering personalised service including wayfinding, food and beverages on demand, interactive gaming, personalised entertainment experiences and more.
Ocean Medallion will make its Australian debut aboard Golden Princess in November 2018, which will home port in Melbourne from October 2018 to April 2019 with departures to South Pacific, Tasmania, South Australia and New Zealand.
Golden Princess is one of several ships scheduled to receive Ocean Medallion, including Regal Princess in November, Royal Princess in January, 2018, followed by Caribbean Princess in March, Island Princess in May, Crown Princess in November, then Ruby Princess in early 2019.
Provided as part of the fare, the Ocean Medallion allows for faster, streamlined port embarkation and disembarkation processes so guests can bypass check-in, board the ship and start their holiday as they already have the “key” to their stateroom. The medallion automatically unlocks the door as guests approach their room.
Within the device, Medallion Pay allows guests to browse and purchase products such as merchandise, photos, spa services and destination excursions via Ocean Compass, a digital portal available online and on mobile devices, as well as on stateroom TVs and on interactive surfaces throughout the cruise ship and on devices carried by all guest-service hosts.
The device also enables point-to-point wayfinding across the ship thanks to a navigation assistant – similar to a car or phone GPS app. It also allows you to locate friends and family around the cruise ship and to message each other.
Another innovation is personalised dining, where you can explore menus and get food and drinks delivered. Guests can place orders and view the whereabouts of their food and beverage, and place future orders to be delivered wherever they plan to be at a designated time.
The Ocean Medallion also expands gaming options to include new digital games guests can play independently or with others, for fun or based on the casino rules of the house, inside or outside the casino.
Crew members use the system, too. For example, when guests arrive, hosts will be able to provide personalised greetings and services. It also allows for greater flexibility from the crew. For example, a room attendant or bartender can assist a guest with booking spa services or speciality dining reservations.