Arrivals & Departures Futuristic robots to deliver room service at Singapore hotels

Photo of Angie Tomlinson

Next time you order room service at Singapore's two Hotel Jen properties, it will likely be delivered by the hotels’ newest employees, Jeno and Jena. Did we mention Jeno and Jena are robots?

It’s the first time an international hotel brand has used autonomous Relay robots in Asia, and the two are sure to be on the run — or rather roll — dutifully fulfilling guests’ needs.

Jeno and Jen are stationed in the lobbies of Hotel Jen Orchardgateway and Tanglin Singapore 24/7 (someone needs to get them a union) and when called on, deliver amenities and room service orders.

Need an extra towel or bottle of water? Guests can expect one of the pair to deliver it within 15 minutes from the time of request. They’ll even take your early morning calls — 3am snack, anyone?

The robots even have uniforms in the brand's turquoise and pink colours, Jeno with a jacket and tie and Jena with a scarf.

The pair stand at almost 1m tall and can move unmanned around the hotel. But don’t worry, you’re unlikely to be knocked over: they travel at just 2.5km/hr and have sensors to avoid obstacles in their path.

The robots can ride the elevators and make phone calls to rooms upon arrival, and their software system tracks a to-do list once an order is placed.

Designed and built by Savioke, the Relay robots have already been deployed worldwide at more than 70 businesses, from office buildings to high-rise apartments.

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